WinTASK will automate the following services to enhance the guest satisfaction in a predefined way:
Automated Task Handling- Complaint escalation
- Request escalation
- Customized alerts
- PMS alerts
- Message Handling
Complaint and Request Escalation – Maximum resolution time for each complaint can be predefined. If the complaint is not resolved within the acceptable time frame, the system will escalate to the next level or multiple levels by predefined escalation rules.
Customized Alerts – Based on the present date and time WinTASK will auto inform the user and Guest through SMS alerts.
PMS Alerts – WinTASK facilitates SMS alerts through predefined criteria based on PMS events like:
- VIP level alert to FO manager
- VVIP level alert to the GM
- Guest arrival welcome message
- Reservation confirmation
- and others
Message Handling – Guest messages can be auto transferred to the Guest by SMS