The overall objective of the review is to provide the management with an independent assessment of whether or not the organization is receiving value for money from ICT, and if not, recommend areas of improvement. This assessment can also be used to reaffirm the position of ICT within the organization. The review looks at:
- Information systems organization, manpower requirement and quality management.
- Data administration and systems workload.
- Operational management and control.
- User satisfaction – user support effectiveness.
- Systems integration.