Selecting and implementing the right packaged solution that most effectively meets the organisation’s evolving needs can be a daunting task unless expert consulting and technical support is available.  Many systems failures are the result of poorly selected and implemented software packages.  The selection process should critically assess the needs of the organization to be met by ICT. 

The process follows the following stages:

• Define ICT requirements.
• Prepare a business process specification document.
• Identify the appropriate software package.
• Prepare a gap analysis to measure the fit.